Refund Policy

Effective Date: 20-10-2024

DSL Pixels Empire strives to provide high-quality digital products, including Canva templates, coloring books, and video motions. Due to the nature of digital products, our refund policy is as follows:

1. No Refunds on Digital Products

All sales of digital products are final. Once a product has been purchased and downloaded, we cannot issue refunds or exchanges.

2. Product Issues

If you encounter any issues with your purchased digital product, such as a defective file or download error, please contact us within 14 days of purchase. We will review your concern and may offer a replacement or assistance in resolving the issue.

3. Customer Responsibility

It is the customer’s responsibility to ensure that the product is compatible with their software and systems before making a purchase. We recommend reviewing product descriptions and requirements carefully.

4. Contact Information

For any questions regarding our Refund Policy or to report an issue with a product, please contact us at [email protected]